Problems logging in? Help here!

Need help with the forums? Get it here!
Dennis
Admin
Posts: 18107
Joined: 28 Jun 2004, 02:32
Gender: Male
Custom Title: Daddy DenDen
Country: Germany
Location: Hamburg
Contact:

Problems logging in? Help here!

Postby Dennis » 05 Apr 2010, 14:27

If you can't login, or if you get logged out immediately, the most likely cause for this is a bad cookie that might have been produced during recent changes we did. We apologize for the inconvenience this causes, but we wouldn't have thought it would lead to such big problems - unfortunately, we can't fix it on our end, so you'll have to delete some cookies so new correct ones can be created.

Step 1:
Click on THIS LINK, then log-in again. This might already do the trick for most users.

If it doesn't:
Go to your browser settings and find the cookie management. In Firefox, you find these unter Tools > Options > Privacy > Cookie settings, for other brothers check http://www.aboutcookies.org/Default.aspx?page=2

Delete all cookies that come from a DenDen-Domain (forums.denden.co.uk, aprilsfools.denden.co.uk, swingitshakeit.denden.co.uk, denden-forums.com, denden.co.uk)

Restart your computer, THEN log-in again.

If all of this didn't work, the last resort might be to delete ALL cookies on your browser, however this also affects all other websites you visit and you'll need to log into those again as well. Alternatively, using a different browser than usual to surf DenDen should work as well if you can absolutely not get rid of this problem in your favorite browser.

All other suggestions of how you got rid of the issue can be posted in this topic!
User avatar
desorden
Banned
Posts: 2768
Joined: 09 Dec 2008, 20:50
Gender: Male
Custom Title: desorden
Location: Banned

Re: Problems logging in? Help here!

Postby desorden » 05 Apr 2010, 14:50

so the joke was on den den. who would have thought lol ;)
thanks for posting that solution. seems to be working ok for me now ...
Image
Patrick
Posts: 2661
Joined: 15 Mar 2008, 23:41
Gender: Male
Custom Title: My name is Patrick
Location: The Netherlands
Contact:

Re: Problems logging in? Help here!

Postby Patrick » 05 Apr 2010, 18:48

I had problems with it, everytime I logged in and even clicked on ''keep me logged in'' it would log me out once I visited a new page.
The first option seems to work for now, but I also have these problems on eBay :(
Jamie
Posts: 21843
Joined: 08 Jul 2004, 18:36

Re: Problems logging in? Help here!

Postby Jamie » 05 Apr 2010, 22:16

I'm so glad to be back finally!
Dom
Posts: 11401
Joined: 27 Oct 2007, 13:38
Gender: Male
Country: United_Kingdom
Location: United Kingdom

Re: Problems logging in? Help here!

Postby Dom » 06 Apr 2010, 00:22

Bolt wrote:I'm so glad to be back finally!

I've missed you, the Sugababes forum has been so quiet. Image!
Image
Jamie
Posts: 21843
Joined: 08 Jul 2004, 18:36

Re: Problems logging in? Help here!

Postby Jamie » 06 Apr 2010, 00:26

^ Haha, I've been reading everything still - it's probably a good job I couldn't reply though, gives me time not to be so rash with what I say.
User avatar
hawaiispice6880
Posts: 686
Joined: 23 Jan 2009, 23:52
Gender: Female
Custom Title: jack lord fan
Country: United_States
Location: MA

Re: Problems logging in? Help here!

Postby hawaiispice6880 » 06 Apr 2010, 02:48

Thank you for this solution because it worked for me.
Image
User avatar
charmedboy
Posts: 1520
Joined: 23 Sep 2009, 13:17
Gender: Male
Location: Spiceworld

Re: Problems logging in? Help here!

Postby charmedboy » 14 May 2012, 21:20

i did everything but everytime i come back to the forum i have to login again!!!! what do i have to do??? =(
Image
host image
IT'S ALL ABOUT...GIRL POWER!
User avatar
Flutey
Mod
Posts: 23327
Joined: 06 Nov 2004, 15:30
Gender: Male
Custom Title: DDs Headnurse
Country: United_Kingdom
Location: London

Re: Problems logging in? Help here!

Postby Flutey » 15 May 2012, 09:42

charmedboy wrote:i did everything but everytime i come back to the forum i have to login again!!!! what do i have to do??? =(


I am assuming you haven't forgot to tick the "Keep me logged in" box, right? I've done that :x
User avatar
Andres
Posts: 22183
Joined: 23 Nov 2004, 05:21
Gender: Male
Custom Title: HeadBitchInCharge
Country: Argentina

Re: Problems logging in? Help here!

Postby Andres » 16 May 2012, 16:36

Now I miss desorden
Image

Return to “Support & Suggestions”

Who is online

Users browsing this forum: No registered users and 0 guests